You have 7 days from the date of delivery to claim for the return or exchange if:
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
How Do I Apply for the Return?
- You must notify us within 7 days of delivery through the contact options listed on our Site. At Speridot by Ayyan Yousaf, we look at each dispute on a case-by-case basis and try to be fair to both parties.
- The replacement will be sent in case of a defective/faulty/damaged item. You will be required to send photographic evidence of the defective item, within 7 days of purchase before any claims can be processed.
- Please note that customers are responsible for the cost of returning the items to us.
When Will My Return Be Processed?
- We aim to process all returns within 5-7 working days of receipt.
- During busy sale events please allow up to 8-9 working days for your return to be processed.
